OpenPhone Reviews
OpenPhone Customer Reviews (9)
- Most recent
- Oldest
Verified Buyer
Verified BuyerVerified BuyerVerified BuyerVerified BuyerVerified BuyerVerified BuyerVerified BuyerVerified BuyerOpenPhone Customer’s Q&A
OpenPhone Features and Benefits
OpenPhone offers a variety of key features and benefits:
- Unlimited calling and texting within the United States and Canada.
- A local or toll-free number.
- Voice mail transcripts.
- Shared phone numbers and contacts.
- AI message responses.
- Manual or automatic call recording.
- Integrations with HubSpot, Zapier, Salesforce, Slack, Google Contacts, and more.
- Automatic and on-demand call recordings.
- Voicemail Transcription: Follow up with contacts faster with voicemail to text transcripts.
- Options to save time texting through auto-replies and snippets.
These features make OpenPhone a powerful tool for businesses, offering a comprehensive solution for professional communication needs. Enjoy using OpenPhone!
OpenPhone Pricing
OpenPhone offers different pricing tiers to cater to various business needs:
- Starter Plan: $15 per user/per month, billed annually at $180.
- Business Plan: $23 per user/per month, billed annually at $276.
- Enterprise Plan: For organizations with more complex requirements. Contact Sales for custom contract and pricing.
Each plan includes one new local or toll-free phone number per user, calling and messaging to US and Canadian numbers, voicemail transcripts, and more. The Business plan also includes group calling, custom ring orders, call transfers, AI call summaries and transcripts, HubSpot and Salesforce integrations, phone menus, analytics and reporting, auto call recording.
Additional phone numbers are available as an add-on for $5 per month each. International calling and messaging are available as an add-on with per minute or per message rate based on the destination.
Remember, OpenPhone offers a 7-day free trial for all plans. Enjoy using OpenPhone!
Payment Method
OpenPhone recommends the online payment method. With online payments, customers can stop using their personal card linked to their Apple or Google Play account and start using their business credit card. Also, when paying online, it's easier to manage OpenPhone subscriptions straight from the admin dashboard (new subscription, renewal, cancellation). Plus, customers have the option to have their invoices sent directly to them.
If a customer is currently subscribed through Google Play or Apple, they'll need to unsubscribe first so they're not double charged. To make the switch to a business credit card, customers need to use the web or desktop app in order to switch to a credit card. They can go to the Plan and Billing settings page, hit "Update Credit Card", and the new card will charge automatically every month.
Remember, this process is simple and straightforward. Enjoy using OpenPhone!
OpenPhone FAQs
OpenPhone Alternatives
Here are the top 10 alternatives to OpenPhone:
- MightyCall
- Aircall
- LinkedPhone
- CallHippo
- Grasshopper
- Google Voice for Business
- Dialpad Ai Voice
- IPlum
- JustCall
- Cloudtalk
Each of these alternatives offers unique features and benefits that may better suit certain business needs. It's important to research each one to find the best fit for your specific requirements. Remember, the right phone system can make a significant difference in your business communication efficiency and effectiveness. Enjoy exploring these alternatives!
OpenPhone Return Policy?
OpenPhone has a cancellation and refund policy that is clear and transparent. If a customer wishes to cancel their OpenPhone subscription, they can do so by following certain steps. However, they will not be refunded for any time remaining on their subscription and their account will remain active until the end of their current billing period.
After cancellation, OpenPhone will hold the customer's phone number(s) for no more than fourteen (14) days, after which they may release the number(s). If a customer wants to port their phone number(s) away from OpenPhone to another service, they need to inform OpenPhone, who will then hold onto the number(s) for them throughout the porting process.
In the case of a missed or failed payment, OpenPhone will attempt to charge the credit card on file five (5) times. If they are unable to charge the credit card on file, they will cancel the customer's subscription. If a customer wants to keep their account active but is unable to make a payment, they need to inform OpenPhone immediately.
Given the cost to maintain a customer's account and phone number(s), OpenPhone is generally unable to offer any refunds. However, they may make exceptions in some cases. Note that they will never make exceptions in cases in which a customer has violated their Terms of Service.
How To Open A OpenPhone Account?
To open an account on OpenPhone, follow these steps:
- Visit the OpenPhone sign up page.
- Enter an email address and click "Continue". A 6-digit code will be sent to the provided email.
- Enter the received 6-digit code and click "Continue".
- Provide the first and last name.
- Confirm whether the OpenPhone account is for a team or for personal use.
- Verify identity by inputting a mobile phone number and providing the verification code sent to that number. Note: A landline, Skype number, or virtual number cannot be used for verification!
- Choose to select a brand new phone number or port an existing number. If a new phone number is selected, one will be automatically assigned. This number can be changed by clicking "pick a different number".
- If choosing to port an existing number, a temporary number will be assigned while the porting process is completed.
- Select the plan for a 7-day trial. The trial can be cancelled at any time, and a reminder email will be sent a day before the trial ends.
- Enter credit card information. Note: A temporary $1 hold will be applied to validate the payment method!
Remember, this process is simple and straightforward. Enjoy using OpenPhone!
Explore Similar Stores
See All Stores
